Swan Housing manages over 11,000 with ambitions to deliver an additional 10,000 homes by 2027. With such ambition, Swan Housing wanted to move away from utilising outsourced billing solutions from a range of different providers. Swan Housing recognised their internal abilities and skills to deliver great customer service and increasing understanding of metering and billing of heat.
Sycous was able to offer our Mabdeck Software, which was able to be flexibly incorporated into Swan Housing operations. Mabdeck enabled Swan to undertake billing in-house quickly and with immediate improvements to the online account management options available to residents – as well as being more cost effective for residents!
Sycous and Swan Housing then looked across their portfolio of heat networks, identifying where additional works would be required to adopt closed-protocol equipment that was locked to incumbent billing providers or equipment manufacturers. Sycous then developed an approach for the best-value method of adopting a metering system, which could be simply replacing a data logger, rectifying on-site faults or completely replacing metering systems.
This approach allowed Swan Housing to phase undertaking billing through Mabdeck, ensuring they could review and improve their internal processes. The Sycous Support Team provided remote and in-person training and support to ensure successful growth.
Swan Housing are able to undertake all their monthly billing cycles in a matter of minutes, with less issues than has ever been experienced previously. Jenny Mclean, at Swan Housing understands the value of Mabdeck, as well as the support received: