As the organisation responsible for running the building and its services, the Managing Agent is often responsible for maintaining utility supplies, as well as fairly re-charging for that utility supply. Managing Agents are now coming across more and more heat networks as their popularity and support increases.

Challenges Faced

The role of a Managing Agent has become increasingly complex with regulations such as the Heat Network (Metering and Billing) Regulations 2014 and the need to charge residents based on their metered consumption for heat, as well as to the requirements set out in the regulations, such as with detailed billing information.

There is also the need for Managing Agents to maintain the infrastructure of the building, ensuring it is safe but also maximising its expected life for the benefit of all the leaseholders.

Sycous Solutions

Sycous offer a Customer Billing Service that allows us to support Managing Agents in undertaking billing and PAYG management on their behalf, as well as supporting with setting fair and effective tariffs for consumers.

Where a Managing Agent is taking on responsibility for more and more heat networks, our Mabdeck Software might become more suitable which allows for in-house operation and management, as well as API’s to link to other software.

All solutions need maintaining, whether its responsive or planned and Sycous offer both as part of our Maintain solution. This ensures expert maintenance is carried out to maximise useful life and minimise long-term maintenance costs.

Our partners at HIU Service can also assist individual leaseholders where the Managing Agent is not responsible for maintenance and repair of HIU’s, providing service agreements and one-off maintenance and repair.