Our Maintain solutions are designed to respond effectively to issues, maximising the useful life of your assets, as well as complying with best practice and regulatory requirements.
We provide a flexible solution for 24/7 repair and maintenance across the UK, covering all heat networks and private utility networks. This can include simply meters, AMR and data collection maintenance, through to HIU, property and other infrastructure.
As many of the systems we supply or support offer remote communication or management capabilities, we proactively monitor for faults seeking to identify and resolve before they impact the user. Examples of this include where we monitor intelligent HIU’s to identify issues and likely faults prior to attendance and in many cases prior to the consumer even being aware.
This centralised monitoring and management capability, as well as focus on IT, expands to the solutions we have in the field to maximise our first-time-fix results and other KPI’s, such as response and repair times. We have invested into solutions such as ByBox which offers overnight parts delivery across the UK and field service management software from BigChange. This combines to ensure we have the right parts and equipment, for the right engineers, in the right location to deliver the best level of service.
Alongside having great infrastructure, we also invest in our team, from our Operations Manager who has most recently attained his NEBOSH Construction Certificate and IOSH CDM Awareness, through our product-trained support team and to our field engineers.
Our engineers are fully trained in the roles they undertake and the products we supply and support, often receiving manufacturer training alongside their mechanical and electrical training. This training goes beyond simply giving them the capabilities to undertake our Maintain solutions but to do so in a safe manner, with all engineers trained to a minimum level of IOSH Working Safely, Asbestos Awareness, Emergency First Aid, Safe Isolation and Customer Service training.
All our works are undertaken by our team of engineers, who wear company uniforms, carry ID badges, drive company vans as well as being are trained in the operation and maintenance of the products and solutions we supply and support.
All our Maintain solutions are available on an all-inclusive or schedule-of-rate basis, allowing you to manage and control your repair and maintenance costs.
For more information on the contract options available as well as to find out more, just Get in Touch with our experts.
