PAYG System

A PAYG solution is a method of reducing debt-risk by requiring up-front payment for utilities including heat, hot water, electricity and gas. Although essentially the same as prepayment meters, the additional functionality offered, such as remote top-ups and data insights, provides a consumer-centered experience.

Consumers also benefit from in-home displays, providing useful visualisations of the energy usage and spend, allowing them to make real-time informed decisions about their energy and utility consumption.

Our range of ‘transferable-protocol’ PAYG solutions and ‘open-protocol’ PAYG cloud solution, allows you to effectively manage your utilities cash-flow, reduce the level of administration and provide additional in-home functionality to consumers.

The PAYG solutions we offer can be operated through our Mabdeck Software, by our Customer Billing Services and through other 3rd parties, allowing us to offer cost effective and flexible solutions that can adapt to your business requirements.

Our Orbit system provides the same functionality as a traditional PAYG solution, without the limitations associated with in-home hardware.

Orbit utilises cloud technology and is hardware agnostic, meaning you can select your metering, data collection equipment and technologies, including open-protocol MBus and Wireless MBus as well as IoT, LoRaWAN, and NB-IoT, without losing the ability to reduce debt-risk.

The reason our system is actually open-protocol is because we’re just a PAYG Cloud provider. This means you can switch to another PAYG cloud provider, or even your own; without any perpetual licensing fees to pay. We also don’t limit you to specific hardware that you can only buy from us, be operated by us or maintained by us – lowering your capital and ongoing operational costs.

Our functionality for PAYG exists in the cloud, providing complete flexibility in what we can offer now and in the future - best of all, we can also adopt lots of existing metering systems!

Orbit provides everything expected from a traditional PAYG system, such as remote and in-store top-ups, emergency credit and friendly disconnection but also lots of added benefits such as comfort tariffs.

It’s easy for consumers too; they can manage their cloud PAYG account online and through mobile Apps, giving everyone in the household access to their account whenever they want it, with proactive notifications that keep them in control and informed.

Overall, Orbit provides lots of initial, operational and consumers benefits as an open-protocol system. Find out more and Get in Touch with our experts about how we can reduce the debt risk on your new and existing metering systems, as well as our Mabdeck Software and Customer Billing Services.

The Guru Hub II provides an award-winning solution to two of the biggest issues faced by heat networks and private utility operators; consumer debt and hidden inefficiencies.

The Guru Hub II provides a single hub for multi-fuel credit or PAYG functionality across all supplies including, heat, hot water, electricity, gas and cold water. You can also operate some supplies, such as cold water, as credit whilst other supplies operate in PAYG mode with just a single Guru Hub.

Guru has become established as a leader in innovation, looking beyond the simplicities of metering to providing an eco-system for managing heat networks and improving efficiencies.

The Guru solution works on an 868MHz wireless mesh networks with all hubs and repeaters being connected wirelessly to a central gateway and as a mesh each hub also improves the robustness of the overall network ensuring multiple paths of communication are always maintained with every hub.

The Guru solution offers both an wall-mounted or recessed wall-mounted options to make it ideal for both new-builds and retrofits.

The Guru Hub provides a single point for consumers to manage and access information on all their utility supplies with a large colour screen display providing balance information, real-time usage, historical usage graphs and messaging facility. As a PAYG solution, consumers can top-up at any PayPoint outlet, online, through a mobile App and over the phone, as well as having emergency credit and friendly-disconnection preventing disconnection at pre-set times.

With Guru you are in control of your HES and can then select the service provider, such as Sycous with our Mabdeck Software and Customer Billing Services, to operate your system. Guru have led the way in developing transferable-protocol PAYG but it goes beyond just PAYG, with incredible big data analytics.

As a method of accessing data, the Guru Hub also provides heat network operators a method to access other Guru services such as PinPoint, which acts as a big data analytics tool to monitor and highlight maintenance issues, ensure comprehensive HIU commissioning and best of all improving efficiencies to reduce ongoing consumer tariffs.

To find out more about the Guru Hub II and PinPoint, just Get in Touch with our team of experts who can help specify, supply, design, install and operate your Guru PAYG solution.

The Secure Liberty 100 is a utility-grade PAYG solution, offering functionality for heat, electricity and gas. This device operates in either a PAYG or credit mode and can be remotely switched between the two.

As a smart meter provider, with over 2 million operational smart meters, choosing their solution for heat networks and private utility networks means you're choosing a solution with proven security, reliability and operational capabilities.

The Secure solution works with an in-built SIM in every unit meaning it can be rolled out in just a single property and relies on no other infrastructure to operate, as well as being remotely managed and updated. This makes the Secure solution ideal to manage difficult to recover debts, on retrofit projects, as well as reducing the debt-risk in the first place on new builds. Security lies at the heart of the Secure solution with hub, meter and HES-level alarm functionality.

As well as having a PAYG hub that can be located close to the heat meter, or for electricity and gas having the meter integrated into the hub, there is a wireless In-Home Display (IHD) which can be located in another location free-standing or wall mounted.

The IHD device provides a one-stop point of access for consumers to manage their balance, alarms for low-credit, energy targeting and historical consumption. As a PAYG solution, consumers can top-up at any PayPoint outlet, online, through a mobile App and over the phone, as well as having emergency credit and friendly-disconnection preventing disconnection at pre-set times.

The Secure HES can be operated by Sycous, with our Mabdeck Software and Customer Billing Services, making administration simple and cost effective. Access and operation of their HES can be transferred across numerous service providers, providing an ideal ‘transferable protocol’ solution.

Get in Touch with one of our experts to discuss how the Secure PAYG solution can help you and your consumers save time and money.