Our Customer Billing Services allows us to operate some, or all, of your heat network and private utility network metering, PAYG and data collection systems on your behalf.
We act as a service provider to deliver industry-leading
validation of metering data with a Meter Data Management (MDM)
solution, credit billing services and PAYG operation.
Ultimately our aim is to offer best value to maximise your
cash flow and reduce your operating costs. We’ve proven we can do it
successfully across the UK, with exceptional levels of client and
We don’t just support you, we can also support your
consumers, with our expert support team being available by telephone,
email and through live chat. We believe in giving you and your consumers
the best customer experience, whether that’s dealing with our team or
accessing help and support through our consumer portal at mySycous.com.
What is included?
Our range of resident billing services are flexible and can be designed around you, as can our pricing models. Our services include:
Meter Data Management (MDM) - we make sure the data you use is valid for charging purposes
Credit Billing Services – we generate monthly or quarterly statements to your consumers
PAYG Operation – we manage all payments and communication with your PAYG units
Consumer Support – our team deliver great support to your consumers for their utilities
Payment Facilities – flexible payment options for your consumers with cash-collection
Credit Control – proactively reduce your debt risk and minimise bad-debts
Reporting and Visualisation – transparent access to financial and energy data, including efficiencies
Online Account Management – by web or mobile app for your consumers to manage their accounts
Tariff Management – we can help set your tariffs effectively and against industry best practice
Additionally our Customer Billing Services can be supported with our Maintain services, with planned and responsive maintenance available to you and directly with your consumers.
We have built our Mabdeck Software around the needs of heat networks and private utility suppliers, ensuring we can be flexible to a range of requirements from you and your consumers.
For example, by automating and being smarter, we have developed credit control that can be different for each utility network and react to changing payment patterns of individual consumers. This reduces the cost of delivering our service, whilst providing a better service to your consumers and maximising your cash flow.
We don’t offer a take-it-or-leave-it approach. We want to be flexible to your needs, which can also change over time. You can select some or all of the services we offer and create your own packaged solution for each network, making sure you and your consumers only pay for the services you need.
We’re flexible, so as well as supporting you with our Customer Billing Service options, we can also empower you to self-manage your metering, PAYG and data collection systems with our Mabdeck Software.
Mabdeck is a SaaS billing software ideal for utility suppliers, large operators and Metering and Billing companies.
fanatical about great customer service. We spend a great deal of energy
every single year reviewing and improving our customer service
approach, tools and resources. We use this to deliver best in class
customer service for communal and district energy network customers in
We can deploy all this for you, and under your own brand, with our white label service. With end to end white labelling there is no confusion for your consumers, and with our obsession for great service your brand is safe in our hands.
Full suite of digital resources for consumers, from fully branded consumer websites to mobile account management apps.
CMS enabled microsite for easy tailoring and updating of content – you even
have access yourself to upload your own blogs, FAQs or pictures.
System generated email configuration to utilise your own email domain.
Phone numbers just for your consumers, and answered with your salutations.
Fully branded documentation, from statements to welcome and credit control letters.