Sycous was successful at tendering for the installation of a metering and PAYG solution across over 1,000 properties on behalf of Hackney Council in 2019.
This project included both domestic installations, as well as commercial metering that was required under the Heat Network (Metering and Billing) Regulations 2014.
Sycous commenced the project with in-depth surveys for the various installation types, providing a site-by-site project approach that accommodated simple to complex installations.
Across all domestic properties we installed the ZENNER C5-IUF heat meter, which can be powered by MBus, including when connected to the Secure Liberty 100 PAYG solution. This hardware was selected because of its suitability in retrofit projects ranging from 5 to over 500 properties on the heat networks across Hackney.
The project was hugely successful with positive feedback being received from residents about their new systems but also the quality of installations. We believe this success was down to our Project Delivery Team and the team at Hackney who worked closely throughout, undertaking joint consultation activities with residents as well as engaging in regular project meetings.
“We have been working with Sycous for almost 3 years to future proof the metering and billing on all of our communal heating networks. They provide a high level of expertise and support and their resident engagement program has been received well by the people of Hackney”
Angela Okoh, Energy Manager
Our relationship with Hackney has continued to grow, we've worked together on a number of community events, including their annual 'plastic-free' Sustainability Day. This event, held in front of the town hall, is open to all residents of Hackney and we've helped residents connected to heat networks understand their meters, as well as others looking to reduce their energy consumption.
Finally, alongside our success in the installation works, we were also successful in winning the ongoing operation contract. Alongside our great customer care and other benefits, Sycous was able to offer Hackney a Managed Service solution solution that seamlessly transitioned to our self-operated Mabdeck solution. This was in-line with Hackney's ambitions to bring ongoing services in-house - creating local jobs and opportunities.
This Managed Service solution has been greeted with positive feedback and fantastic levels of resident engagement, especially across the online resources that are available to residents.
We look forward to working with Hackney in their transition to our Mabdeck Software!