Sycous successfully tendered for the installation of a metering and PAYG solution across over 1,000 properties on behalf of Hackney Council in 2019. This project included both domestic installations, as well as commercial metering that was required under the Heat Network (Metering and Billing) Regulations 2014.
At this time, Hackney Council had many un-metered properties, a metering and billing supplier with poor customer service levels and locked down equipment installed across multiple schemes. Installing a future proofed metering and billing system, with a long term, 10 year warranty on PAYG units was crucial to improve the overall service provided to residents.
How Sycous helped?
Sycous proposed a transferable protocol metering and billing system that would allow Hackney Council to back end debt from the previous in-efficient system. Meaning any debt across their schemes would be recovered via a percentage of residents top-up overtime.
Also, to meet heat network regulation standards and improve overall scheme efficiency, Sycous proposed a non-evasive Clamp-On metering and data collection solution to install across all networks. The Micronics U1000 Clamp-On Meter provided a solution to avoid the properties heat network system needing to be drained, compared with alternative in-line meters.