There is no getting away from that fact on an individual level.
However, rather than reducing the level of customer service, this can instead be used as a catalyst to provide even better levels of service!
As many heat network operators and private utility suppliers utilise service providers, such as Sycous with our Managed Services, to provide ongoing services there is an ability to switch service providers across a network. This is why it is also important to have open-protocol or transferable protocol metering equipment installed, making this switch much simpler!
This ability to tender for ongoing services should be based on best value propositions, covering both cost and service. The service element of this should not be undervalued as it is key to longer-term consumer engagement.
At Sycous we want to provide the very best levels of customer care, especially for consumers, and whether that is through our Support Delivery Team who are available by phone, email and chat or our digital resources, such as our mySycous.com platform that provides easy access to useful information and online account management.
We also believe in proactive policies, which you can find out more about along with our consumer Complaints Policy at mysycous.com/want-to-make-a-complaint.
For more information on our levels of customer care, or to visit us and meet our Support Team and see us in action, please Get in Touch.
Visit mysycous.com to view our consumer portal. Here you will be able to browse our Help & Support section, mySycous blog, access contact information and view our change of tenancy forms.
